Common Questions & Answers

We’re always happy to answer questions before you book. Whether you’re comparing services, trying to understand pricing, or figuring out what your property needs next, our goal is to make everything clear and straightforward. Use the questions below as a guide. If you don’t see what you’re looking for, reach out anytime—we’ll provide a direct answer and help you choose the right service with confidence.

FAQs

Answers to Your Most Common Questions

  • How quickly will I get a quote?

    We understand that when you contact a lawn care company, you usually have an immediate need. Perhaps your mower has broken down, or you've just received a compliance letter from the HOA, or you are simply tired of the overgrown mess in your backyard. The last thing you want is to leave a voicemail and wait three weeks for a callback. In the service industry, speed of communication is often the first indicator of the quality of service you will receive later.

    At Royal Lawns, we prioritize the quoting process. In the vast majority of cases, we provide a quote within 24 hours of your request. If you contact us during standard business hours (Monday through Friday), it is not uncommon to receive a response the very same day. We achieve this efficiency by leveraging modern technology. For standard services, such as lawn maintenance, we can often measure your property using high-resolution satellite imagery and tax map data. This allows us to calculate the square footage of your turf and generate an accurate price without needing to physically drive to your house first.

    This "virtual estimate" process respects your time. You don't have to take an afternoon off work to meet a contractor at your property just to find out the price is outside your budget. We send the quote digitally, and you review it on your phone or computer. If it looks good, you can approve it with a single click. Of course, for more complex jobs like forestry mulching or large-scale land clearing, an on-site consultation may be necessary to assess the terrain; however, we still aim to schedule and quote those with the same urgency. We believe that waiting for a price shouldn't be the hardest part of lawn care.


  • Are your quotes really free?

    Yes, our quotes are 100% free and come with absolutely no obligation. We view the quoting process as our investment in earning your business. We are confident that our pricing is competitive and fair for the high level of reliability and quality we provide. We do not believe in "trip charges" or "estimate fees" just to tell you what a job will cost.

    Furthermore, our quotes are transparent. When you receive an estimate from Royal Lawns, you will see exactly what is included. There are no hidden "fuel surcharges" that appear later, and we don't tack on surprise fees for standard trimming or edging. If you have a specific budget in mind, please let us know upfront so we can assist you effectively. For example, if you need a massive property cleanup but have a capped budget, we can often tailor the scope of work to prioritize the most critical areas (like the front yard and driveway) to give you the most impact for your dollar.

    We also encourage you to ask questions about your quote. If you are comparing us with another provider, make sure you are comparing apples to apples. Does the other quote include edging? Does it include blowing off the hardscape? Does it include hauling away the debris? Our free quotes are designed to be comprehensive,so you know the full value of the service you are purchasing. You have the freedom to accept the quote, decline it, or ask for adjustments without any pressure from us.

    Service Options and Flexibility


  • Do you offer one-time services or only ongoing plans?

    We offer both, because we know that life doesn't always fit into a weekly subscription. Our client base is a mix of long-term regulars and one-time project customers. We are here to solve your problem, whatever the duration of that problem might be.

    Recurring Services: For most homeowners, our weekly or biweekly lawn maintenance plans are the best fit. These are designed for "set it and forget it" convenience. You get a regular spot on our route, and we maintain the lawn throughout the growing season. This is the most cost-effective way to keep a property looking sharp, as it prevents the grass from ever getting out of control. We also offer year-round maintenance packages that include leaf removal and winter pruning, so you have a single monthly bill and total peace of mind.

    One-Time Services: However, we happily accept one-time jobs. Maybe you usually mow your own lawn, but you are going out of town for a three-week vacation. Maybe you are selling your house and need a "curb appeal overhaul" before the listing photos are taken. Or perhaps you have a rental property that was damaged by a previous tenant and requires a thorough cleanup. We handle one-time mowings, seasonal leaf cleanups, storm debris removal, and overgrown lot clearing.

    Please note that pricing for a one-time service is typically higher than the "per visit" price of a recurring plan. This is because a one-time visit often involves cutting overgrown grass (which takes longer and is harder on equipment) and requires more administrative setup. But regardless of frequency, you will receive the same high standard of professional work.


  • Can I schedule services online?

    Yes, we have fully embraced the digital age to make your experience as seamless and frictionless as possible. While we are always happy to speak with you on the phone if you prefer a conversation, we understand that many of our clients are busy professionals who prefer to handle logistics via email or text.

    You can initiate the entire process through our website. Our "Request a Quote" form collects the necessary details—your address, the service you are interested in, and any specific notes about pets or gates. Once you are in our system and have approved your quote, most communication can be handled digitally. We utilize professional field service software that enables us to send automated reminders prior to arrival and digital invoices upon completion.

    This digital backbone also means you have a record of everything. You don't have to worry about losing a handwritten bill or forgetting when the crew is scheduled to arrive. You can pay your invoices online using a credit card or bank transfer, set up autopay for recurring services, and view your service history. It brings the convenience of e-commerce to the lawn care industry. Of course, the "human element" is never lost—if you need to change a specialized instruction or ask a question, a real person from our local team is just a phone call or email away.

    Reliability and Standards


  • Are you insured and licensed?

    Yes, absolutely. Royal Lawns is a fully licensed and insured business. This is one of the most critical differentiators between a professional company and a "guy with a truck" operation. While it might be tempting to hire the cheapest option available, doing so often exposes the homeowner to significant risk.

    General Liability Insurance: We carry comprehensive general liability insurance. This protects you in the unlikely event that an accident occurs on your property. For example, if a mower throws a rock that shatters a sliding glass door, or if a piece of equipment accidentally damages a vehicle, our insurance policy is in place to cover the resulting damages. If you hire an uninsured worker, you, as the homeowner, are often liable for those repairs.

    Workers' Compensation: We also prioritize the safety of our team. Professional landscaping involves the use of heavy machinery, sharp blades, and working in extreme heat conditions. We ensure that our operations comply with regulations to protect our crew.

    Business Licensing: We are licensed to operate in Enterprise, Daleville, and New Brockton. This means we are a legitimate entity that pays taxes and contributes to the local economy. When you hire us, you are hiring a professional organization that is here to stay, not a fly-by-night operation that might disappear halfway through the season. We are happy to provide proof of insurance upon request—in fact, for our commercial clients, this is a standard part of our onboarding process.


  • Do you mow when it rains?

    Weather is the one variable we cannot control, and in Alabama, it is a frequent challenge. The short answer is: No, we generally do not mow while it is raining or immediately after a heavy soak. This is not because we are afraid of getting wet; it is because we care about the health of your lawn.

    Mowing wet grass yields a terrible result. The wet clippings clump together instead of dispersing, leaving unsightly piles that can smother the grass underneath and invite fungal disease. Furthermore, the soil becomes soft when saturated. Running a heavy commercial zero-turn mower over soggy ground can create deep ruts and tire tracks that tear up the turf and compact the soil. Once soil is compacted, it becomes difficult for grass roots to grow, and fixing those ruts is an expensive landscaping repair.

    Our Weather Protocol: If it rains on your scheduled service day, we will pause operations. We closely monitor the radar and soil conditions. Once the rain stops and the ground has drained sufficiently, we resume our route. We typically shift the schedule by one day. For example, if you are scheduled for Tuesday and it rains all day Tuesday, we will likely service you on Wednesday. If the rain persists for several days, the entire week's schedule shifts accordingly. We will always communicate with you if there is a significant delay. Our goal is to maintain the quality of the cut, even if it means waiting 24 hours for the sun to come out.

    Scope and Coverage


  • Do you serve commercial properties?

    Yes, a significant portion of our portfolio consists of commercial clients. We understand that for a business, the landscape is part of the brand. An overgrown entrance or weed-filled parking lot sends a message of negligence to customers, whereas a crisp, manicured property signals professionalism and attention to detail.

    We serve a wide variety of commercial entities, including:

    ● HOAs and Apartment Complexes: Managing common areas, entrances, and tenant spaces.


    ● Retail and Office Parks: Maintaining clean and safe storefronts and walkways.


    ● Industrial Sites: managing large acreage and fence lines for security and access.


    ● Government and Municipal Contracts: providing reliable upkeep for public spaces.


    Commercial accounts often have different needs than residential ones. We offer consolidated billing, net-payment terms, and insurance compliance to meet corporate requirements. We also understand the operational flow of business; we can schedule service visits to minimize noise disruption and avoid blocking high-traffic areas during peak hours. Whether you need a simple "mow and blow" for a small office or comprehensive grounds management for a large facility, we have the equipment and the manpower to handle it reliably.


  • What areas do you serve?

    Royal Lawns is locally owned and deeply rooted in the Wiregrass region. Our primary service area is Enterprise, AL, but we extend our services to the immediate surrounding communities.

    Our Core Service Area Includes:

    ● Enterprise: Covering all subdivisions, commercial districts, and rural outskirts.


    ● Daleville: Serving residential homes and businesses near the base.


    ● New Brockton: Expanding our routes to serve properties in this thriving community.


    ● Fort Novosel (formerly Fort Rucker) Area: We serve many military families and off-base housing areas in the vicinity.


    We try to keep our service area geographically concentrated. This is a strategic decision that benefits our customers. By not spreading our crews too thin across three or four counties, we reduce "windshield time" (driving between jobs). This efficiency enables us to maintain competitive prices and ensures that, in the event of a breakdown or weather delay, we can recover quickly. If you live just outside these boundaries, please don't hesitate to reach out! For larger projects, such as land clearing or forestry mulching, we are often willing to travel slightly further than our standard mowing radius.

    Communication and Logistics


  • How do I know when you're coming?

    One of the biggest complaints homeowners have about the lawn care industry is the "ghosting" phenomenon—never knowing when the crew will show up. We have solved this through consistent scheduling and proactive communication.


    When you sign up for a recurring service (weekly or biweekly), you are assigned a specific day of the week. For example, you might be a "Thursday" client. We strive to keep you on the same day every week, so you can plan accordingly (e.g., knowing to unlock the gate or keep the dogs inside on Thursdays). While the weather can sometimes force a shift, that day is your reserved slot.

    In addition to a consistent schedule, we utilize automated notifications to ensure timely updates. Our system can send you an email or text reminder the day before your scheduled service. This simple "heads up" is invaluable for ensuring access—reminding you to move a car from the driveway or pick up the kids' toys from the lawn. If we are delayed due to a storm or mechanical issue, we will send an update to inform you of the new plan. You are never left wondering if we forgot about you. At Royal Lawns, we believe that good communication is just as important as a sharp mower blade.


Still have questions? We're here to help — contact us today or give us a call!